phpFox module Support Policy Free support period for one module will total 6 months, starting from the purchase date of the module. Support team shall provide to Customer, without additional charge, all reasonably necessary written consultation requested, in connection with use and operation of the Product or any problems therewith, within above-stated period of time. In cases, when extraordinary support efforts will be required, Customer shall be offered either paid support service or refund of module cost. Under extraordinary support efforts AITOC Inc supposes a request, which probable cost to resolve may exceed the cost of the purchased module. Support costs are calculated in accordance with average US market rates. Support team preserves the right to ignore any appeals or requests, not falling under the present conditions. All information, acquired from AITOC Inc. support team is advisory only and shall not create any warranty for AITOC Inc.
	Product Upgrades All further versions and upgrades of the phpFox module, which Customer is utilizing, shall be available for separate purchase only. AITOC Inc. does not incur any liability for untimely notification of new versions and upgrades for purchased phpFox modules.
	Product Bug fixing Customer is entitled to report any bugs, experienced while using the phpFox module. Bugs, reported within a period of 6 months from the date of phpFox module release shall be fixed at the earliest possible date and be available for installation by all Customers, possessing a valid and effective License for original phpFox module. AITOC Inc. is accountable for prompt informing of all Customers, holding legal License, of availability of the fixed version of phpFox module. It is solely Customer’s obligation to obtain and install the new corrected phpFox module, after being notified.
	Refunds Customer may demand a refund for any AITOC Inc. phpFoX Konsort extension module (Product) within a 7-day period from the date of purchase. Any clarification of Customer’s refund claim within the 7-days period is optional. AITOC Inc. staff will check the compliance of all License information before resolving money refund issue. AITOC Inc. reserves the right to deny money refund, claimed within the stated period, if revealed that Customer’s License info is incomplete and/or incorrect. Refund requests, submitted after the expiration of the 7 days period, shall not be accepted. Refunds of money, charged for custom installation service, shall not be issued.
	Confidentiality Each party agrees that it shall not disclose to any third party any information concerning the customers, trade secrets, methods, processes or procedures or any other confidential, financial or business information of the other party which it learns during the course of its performance of this Agreement, without the prior written consent of such other party. This obligation shall survive the cancellation or other termination of this Agreement or License. The phpFox module contains trade secrets and proprietary know-how that belong to AITOC Inc. and it is being made available to Licensee in strict confidence.
	Full text of Aitoc License Agreement can be found here or downloaded from here (.pdf).
	If you have any questions according AITOC Inc. phpFox module development services please do not hesitate to contact us.