Customization
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Proper customer relationship management can be crucial to success or failure of your enterprise. In any business customer relationship management is a vital part of the business process.
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The advent of Open Source to CRM field made once very expensive solutions available to
almost any business. Here is why use Open Source CRM:
• Embed business process
• Fast customizations
• Deep integration
• No vendor lock-in
• Low total-cost-of-ownership
• Deployment flexibility
• Application improving usability
• Architecture scalability at lower cost
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There is a number of established CRM open source solutions available in the market right now. SugarCRM is one of them. AITOC offers custom development and deployment for those products. Since the products are open source and have a well developed architecture they can be customized easily to fit you business. If you need something in SugarCRM that is not supported right now just contact us and we will add this feature into your system.
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Integration
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With all means of communication (phone, email and online orders) it might be extremely difficult to manage all your customers and maintain integrity in all your records without unnecessary redundancy. Keeping information about your customers in different places and systems can create information island and some data might eventually become duplicated. In such cases changing information in one place will make information in all other systems inconsistent. Manual exchange between those systems will result into errors and will consume a lot of time.
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Integrating all you customer data into one central place such as you CRM system will make you CRM not just a toy but a valuable tool.
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We offer tight integration of SugarCRM with your phone systems (VOIP), accounting systems, web sites (shopping cart, CMS) or Office applications.
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Integration can be performed on any or a combination of the following levels:
• Data-level integration
• User interface-level integration
• Application-level integration
• Method-level integration
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Fill in our simple request form and get a free quote now.
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