$o_core = new SB_Core();
 $o_core->Connect();
 $oModule = new SB_support();

 $archived = 1;  // 0 - active tickets, 1 - archived tickets
 $start = 0;  // start position for navigation
 $per_page = 3;  // number tickets per page

 list($num_tickets, $data) = $oModule->getList($archived, $start,  $per_page);

 Return values: $num_tickets - total number of tickets
      $data - multidimensional array with tickets data

 Example of data:

Array
(
    [0] => Array
        (
            [id] => 3
            [data] => 09/24/2003 15:41
            [subject] => test3
            [dataend] => 01/01/1970 03:00
            [last_message] => 09/24/2003 15:42
            [is_user] => 1
            [priority_name] => Normal
            [topic_name] => Sales
        )

    [1] => Array
        (
            [id] => 2
            [data] => 09/22/2003 17:15
            [subject] => test2
            [dataend] => 09/22/2003 18:10
            [last_message] => 09/24/2003 15:39
            [is_user] => 0
            [priority_name] => High
            [topic_name] => Sales
        )

    [2] => Array
        (
            [id] => 1
            [data] => 09/19/2003 12:08
            [subject] => test
            [dataend] => 01/01/1970 03:00
            [last_message] => 09/19/2003 13:42
            [is_user] => 1
            [priority_name] => Normal
            [topic_name] => Administrative/Billing
        )
)


View all tickets for user

 $o_core = new SB_Core();
 $o_core->Connect();
 $oModule = new SB_support();

 $user_id = 1;  // current user id

 $data = $oModule->getHistory($user_id);

 Return values:    $data - multidimensional array with tickets data

 Example of data:

Array
(
    [0] => Array
        (
            [id] => 48
            [subject] => test3
            [is_archived] => 0
            [closed] => 01/01/1970 03:00
            [open] => 04:09
        )

    [1] => Array
        (
            [id] => 46
            [subject] => test2
            [is_archived] => 0
            [closed] => 01/01/1970 03:00
            [open] => 2 days 02:35
        )

    [2] => Array
        (
            [id] => 1
            [subject] => test
            [is_archived] => 1
            [closed] => 09/16/2003 17:47
            [open] => 1
        )
)

 $o_core = new SB_Core();
 $o_core->Connect();
 $oModule = new SB_support();

 $user_id = 1;  // current user id
 $ticket_id = 1;  // current ticket id

 list($ticket,$data) = $oModule->getTicket($user_id, $ticket_id);

 Return values:

 $ticket -  hash with ticket's commom data           

 $data - multidimensional array with  tickets data

 Example of common data:

Array
(
    [subject] => test
    [is_archived] => 0
    [date] => 09/19/2003 13:45
    [priority] => Normal
    [topic] => Sales
)

 Example of data:

Array
(
    [0] => Array
        (
            [message] => Test reply
            [date] => 09/22/2003 18:35
            [is_user] => 0
        )

    [1] => Array
        (
            [message] => Test ticket message
            [date] => 09/19/2003 13:45
            [is_user] => 1
        )
)

Reply ticket by user

 $o_core = new SB_Core();
 $o_core->Connect();
 $oModule = new SB_support();

 $user_id = 1;  // current user id
 $ticket_id = 1;  // current ticket id
 $message = "Test reply";  // reply message
 $close = NULL;  // 1 - close ticket
 $reopen = NULL;  // 1 - reopen closed ticket

 $oModule->ticketReply($user_id, $ticket_id, $message, $close, $reopen);

 $o_core = new SB_Core();
 $o_core->Connect();
 $oModule = new SB_support();

 $ticket_id = 1;  // current ticket id
 $message = "Test reply";  // reply message
 $formsubject = "Re: test";  // subject for reply e-mail
 $address = "noreply@somehost.com";  // 'from' e-mail address for reply e-mail
 $close = NULL;  // 1 - close ticket
 $reopen = NULL;  // 1 - reopen closed ticket

 $oModule->ticketAdminReply($ticket_id, $message, $formsubject, $address, $close, $reopen);