The following terminology applies to this Refund Policy: Customer, You and Your refers to you, the person accepting Nwhale Inc. Refund Policy. Company, Ourselves, We and Us, refers to Nwhale Inc. Product refers to any Magento 1 or Magento 2 extension developed by Nwhale Inc. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
This refund policy applies only to Products by Nwhale Inc. Any Aitoc services including, but not limited to, Professional Installation, Development Support and Custom Development, Magento Upgrade Service are non-refundable.
2. Requesting a Refund
Customer may ask for a refund on any Nwhale Inc. Product within 30 days from the date of purchase. The Customer is obliged to uninstall the Product before requesting the refund and terminate all its copies and derivatives within the 5 calendar days starting from the day of initiation of the money refund process.
Nwhale Inc. considers its Product refunded when the money has been withdrawn from its account. If no notification of non-acceptance has been received from client within 10 bank days, The Product is treated as refunded.
3. Reasons for Refund
Refunds will be provided in all instances except for these:
3.1. Refund is requested after the expiration of the 30-day period since Product purchase.
3.2. Customer does not comply with the requirement to uninstall the Product before requesting a refund and terminate all its copies and derivatives within 5 calendar days starting from the date of the initiation of the refund process.
3.3. When we have reasons to believe that the extension was purchased with the sole purpose to copy and reproduce its code without our explicit written consent.
3.4. Pro installation service, custom development and paid support service are not refundable.
4. Disclaimer of Responsibility
Nwhale Inc. is not liable to the Customer or any third party for any damage including, but not limited to, loss of business information or business profits due to refunded Products by Nwhale Inc.
5. Changes to Refund Policy
Nwhale Inc. reserves the right to modify this Refund Policy at any time. It is solely the Customer's responsibility to inquire about any changes made to the present Refund Policy.