Aitoc offers free email support for life. We will answer any question regarding our Magento extensions and provide you with a step-by-step instruction on how to solve the issue at hand to the best of our ability.
Aitoc offers free email support for life. We will answer any question regarding our Magento extensions and provide you with a step-by-step instruction on how to solve the issue at hand to the best of our ability.
If none of the above steps help, please contact support.
Monday - Friday
9am - 5pm (UTC +3)
Closed on Saturday and Sunday. Please do not expect us to reply outside of our working hours.
If you forget something, do not create a new support ticket, as this will increase the time it takes to look into your request. Instead, please reply to the automatic responder you get after submitting a ticket - your reply will be associated with the same ticket ID.
With every purchase of a Magento extension by Aitoc, you get 30 minutes of free development support on us.
Development support is different from email support, because it involves a developer looking into the issue or making changes to your test or production Magento installation.
To be able to help you we need the following information:
If you can't provide access to your host, please create a staging host for our support team or send us your Magento files in an archive, so that we can set it up locally.
We understand that we must keep the access information you provide safe and confidential at all times, and we guarantee that your data is safe with us.
If we can see that 30 minutes of development is not enough time to solve the issue, we may offer you to purchase additional dev support hours and provide you with a free estimate of how many are required.
Additional (paid) development support time can be purchased on this page.