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Helpdesk for Magento 2
Community
Enterprise

Helpdesk for Magento 2

Helpdesk for Magento 2
  • High-quality all-in-one support system
  • Faster ticket resolution & reduced requests queues
  • Convenient department channels with agents
  • User-friendly interface and improved mobility
  • Wide integration abilities
  • Maximum customer satisfaction and revenue growth
v1.0.0 | Community 2.1.x - 2.3.x Community 2.1.x - 2.3.x
Community
Enterprise
  • Free lifetime updates
  • 90-days free support
  • 45-days money back
  •  
  •  
    Priority support package gives all your support requests High priority by default, shorterning support team reply time.
General configuration
Agents customization grid
Helpdesk email templates configuration
Edit agent page
Departments grid
Create department page
Create quick reply page
Quick replies grid
Tickets grid displaying
Helpdesk customer account displaying

Helpdesk for Magento 2

Helpdesk for Magento 2 Enterprise
  • High-quality all-in-one support system
  • Faster ticket resolution & reduced requests queues
  • Convenient department channels with agents
  • User-friendly interface and improved mobility
  • Wide integration abilities
  • Maximum customer satisfaction and revenue growth
v1.0.0 | Enterprise 2.1.x - 2.3.x Enterprise 2.1.x - 2.3.x
Community
Enterprise
  • Free lifetime updates
  • 90-days free support
  • 45-days money back
  • PRO installation included  
    Professional installation by the Aitoc team (paid for CE-version users) is included into every Magento Enterprise extension package. To schedule the installation please email us at support@aitoc.com.
  • Priority Support Included  
    Priority support package gives all your support requests High priority by default, shorterning support team reply time.
  •  
General configuration
Agents customization grid
Helpdesk email templates configuration
Edit agent page
Departments grid
Create department page
Create quick reply page
Quick replies grid
Tickets grid displaying
Helpdesk customer account displaying

Helpdesk Extension to Empower Your Customer Support

A handy Help Desk extension is the solution for customer support and ticket management. You can easily integrate it with your Magento 2 store.

The extension helps to handle problems that come in, organize your store’s data and customers’ requests and improve the efficiency of the entire support staff. The module provides a complete client view at the ticket panel, a two-way email integration, data consistency even for unregistered consumer and much more.

How the extension empowers your business?

  • Provides advanced service with high-quality support and help content
  • Increases your customer success without increasing service costs, maximizing the support teams' efficiency.
  • Contributes to the best experience by offering support right inside your own store.

Launch Your Community-Driven Support. All in One Place

  • Friendly Help Desk Interface

The thorough analysis of support staff performing has resulted in a perfectly designed program interface that contains all vital customers' details within a ticket view. Spent reward points or store credit, product returns, assigned orders, full order and ticket histories, and other details are available and seen here.

The thorough analysis of support staff performing has resulted in a perfectly designed program interface that contains all vital customers' details within a ticket view. Spent reward points or store credit, product returns, assigned orders, full order and ticket histories, and other details are available and seen here.

  • Mobile Access

According to the latest research, more than half of customers prefer to communicate with support agents through mobile devices.

The Help Desk for Magento 2 stores totally addresses this requirement. The well-designed mobile interface provides complete real-time access to the customer service desk.

All Data in One Ticket Panel

The powerful Help Desk functionality ensures handling every ticket by support agents in efficient ways.

There is no need to switch between tabs while gathering additional customer details in the ticket panel. You may find all the required data in one ticket page. This includes customers’ details, reward points or store credit balance, assigned orders and relevant items, order history and complete ticket list.

The interface allows assigning tickets from the frontend or backend and ensures that each ticket will be associated with a relevant order.

From the Right Help Desk Tool to the High-Quality Customer Service

Routine and day-to-day challenges in the work of support agents are inevitable. Email handling is what really requires a strong grip. Every day agents receive millions of requests and they should be able to convert these inquiries into customer tickets automatically.

The complete two-way sync of the email accounts is available with the extension. Customers and agents send messages and reply directly from their mailboxes and the extension divide all content into the right ticket threads. You also get editable email templates for all kinds of outgoing emails.

The contact form integration in the Help Desk prevents missing the requests. The native Magento contact form integration turns each submitted web form into a ticket, routing it to a relevant agent.

Specify Department Channels and Assign Agents

Departments aim to cater to specific client demands. For example, Logistics, Procurement, Accounting, etc. With the help of powerful Help Desk for Magento stores, you may assign corresponding departments and direct customer inquiries right there.

In the Help Desk solution, your departments can be represented by agents who can view tickets from other departments. There is also an opportunity for your customers to select a department on the frontend.

The native Magento multi-store supported by the Help Desk allows creating various store views to support multiple languages.

Internal Channels and External Consistency

Add notes to current tickets to let other agents see the necessary information. Help Desk extension cares about all internal communications are hold them in ticket threads, keeping invisible to clients.

If customers do not have a store account, they are able to utilize all the features of Magento Help Desk extension as well, without being logged in. The system will just send an email ticket with a link to access.

Support agents and customers will never lose track of their communications as when an unregistered client sends a request and creates an account with the same email, the Help Desk adds previously created tickets to the customer account.

Didn’t Find What You Were Looking For? Get in Touch

Let’s build a turn-key solution tailored to your unique business needs together.

We are your ecommerce experts with 17 years of experience in audit, consulting, and solutions development.

Let's talk!
 
Add Review
Choose number of stars that seems fair
Post Review and Rating

General Questions

  1. How Can I install Aitoc Magento 2 extensions?

    All extensions by Aitoc are user-friendly and easy to install. Choosing a particular module, you get a pack with module files, an installation guide, a user guide, and license text. All you need is to choose one of the following ways to install our Magento 2 extensions:

    Is it possible to test an Aitoc extension on a staging site before going live?

    It is possible. You are able to install and set up any Aitoc module on a test environment before making changes on your production site.

    How can I pay for Aitoc extensions?

    Easy as pie! You may choose one of the most popular ways to pay: PayPal or via credit card. All payment transactions are carried out in full compliance with the confidentiality requirements and security standards.

    What should I do when I need support?

    You may reach Aitoc support via:

    • corporate email at support@aitoc.com
    • onsite form
    • available live chat from 8am to 5pm (UTC), Monday - Friday

    Learn more about support conditions here.

    How can I get a refund?

    You may ask for a refund on any product within 45 days from the date of purchase. You must uninstall the product before requesting the refund and terminate all its copies and derivatives within the 5 calendar days.

    Learn more about the Refund Policy here.

    Does Aitoc provide any discount program?

    Customer satisfaction is our priority. We do our best to demonstrate appreciation for our new and existing users. If you buy Aitoc extensions on a regular basis, you may be eligible for a discount.

    Please note that the discount program applies to Magento 1 and Magento 2 extensions only. It cannot be used to purchase other Aitoc services.

    To learn more about how much you can save on shopping with Aitoc, please follow our Discount Program page.

    Can I use the affiliate program?

    Yes, you can join Aitoc’s affiliate network and earn up to 30% commission on our extensions. To join the affiliate program, you need to create an account on our website, go to "Affiliates" on your profile, complete and verify your data, and that’s it!

    Get more details on Aitoc Affiliate Program here.

    Can I get access to the source code of Aitoc extensions?

    The source code of Aitoc extensions is open, that's why you have the access.

    Can I get a free trial?

    There are no trials in Aitoc. However, we offer a 45 days money-back guarantee, so if you buy any Aitoc extension and it doesn’t suit you, you may easily request a refund with no risks on your side.

    What files and documents does the package include?

    Each extension pack includes the following items:

    • extension files
    • the installation guide
    • the user guide
    • the license text

    Will I get free updates?

    For sure. Once you buy any Aitoc extension, you’ll get free lifetime updates for the product. You’ll also have 90 days of free support.

    How can I use the Aitoc repository?

    The Aitoc repository is aimed to facilitate and speed up the process of our extensions installation and update.

    Work with the repository will require installing the Composer on your server. This package manager of the PHP software allows updating and installing scripts on your site.

    Can I use one license on multiple websites and staging/test hosts?

    Separate Magento installations require purchasing separate licenses because the Aitoc License Agreement allows using one copy of Aitoc software on one Magento production installation.

    The extensions are not domain related. If you run each website one Magento installation, then you may use one license.

    Find out more about Aitoc License Agreement here.

    Can I match Aitoc extensions with 3rd party themes?

    All Magento extensions by Aitoc are tested on three most popular themes (Ultimo, Luma, and Porto) by default.

    Are the extensions by Aitoc mobile-friendly?

    Mobile availability is the current trend, that's why we find it crucial to test and optimize all Aitoc extensions for mobile-friendliness.

    How to migrate from Magento 1 to Magento 2?

    Use Aitoc one-stop migration service to get all the details about database migration, migrating custom-built functionality and design, and migrating advanced SEO settings. Contact our support team (support@aitoc.com) to learn more.

     

Change log

Feature Request

Ver. 1.0.0 - Released Aug 21, 2019

Initial release

Helpdesk Extension to Empower Your Customer Support

A handy Help Desk extension is the solution for customer support and ticket management. You can easily integrate it with your Magento 2 store.

The extension helps to handle problems that come in, organize your store’s data and customers’ requests and improve the efficiency of the entire support staff. The module provides a complete client view at the ticket panel, a two-way email integration, data consistency even for unregistered consumer and much more.

How the extension empowers your business?

  • Provides advanced service with high-quality support and help content
  • Increases your customer success without increasing service costs, maximizing the support teams' efficiency.
  • Contributes to the best experience by offering support right inside your own store.

Launch Your Community-Driven Support. All in One Place

  • Friendly Help Desk Interface

The thorough analysis of support staff performing has resulted in a perfectly designed program interface that contains all vital customers' details within a ticket view. Spent reward points or store credit, product returns, assigned orders, full order and ticket histories, and other details are available and seen here.

The thorough analysis of support staff performing has resulted in a perfectly designed program interface that contains all vital customers' details within a ticket view. Spent reward points or store credit, product returns, assigned orders, full order and ticket histories, and other details are available and seen here.

  • Mobile Access

According to the latest research, more than half of customers prefer to communicate with support agents through mobile devices.

The Help Desk for Magento 2 stores totally addresses this requirement. The well-designed mobile interface provides complete real-time access to the customer service desk.

All Data in One Ticket Panel

The powerful Help Desk functionality ensures handling every ticket by support agents in efficient ways.

There is no need to switch between tabs while gathering additional customer details in the ticket panel. You may find all the required data in one ticket page. This includes customers’ details, reward points or store credit balance, assigned orders and relevant items, order history and complete ticket list.

The interface allows assigning tickets from the frontend or backend and ensures that each ticket will be associated with a relevant order.

From the Right Help Desk Tool to the High-Quality Customer Service

Routine and day-to-day challenges in the work of support agents are inevitable. Email handling is what really requires a strong grip. Every day agents receive millions of requests and they should be able to convert these inquiries into customer tickets automatically.

The complete two-way sync of the email accounts is available with the extension. Customers and agents send messages and reply directly from their mailboxes and the extension divide all content into the right ticket threads. You also get editable email templates for all kinds of outgoing emails.

The contact form integration in the Help Desk prevents missing the requests. The native Magento contact form integration turns each submitted web form into a ticket, routing it to a relevant agent.

Specify Department Channels and Assign Agents

Departments aim to cater to specific client demands. For example, Logistics, Procurement, Accounting, etc. With the help of powerful Help Desk for Magento stores, you may assign corresponding departments and direct customer inquiries right there.

In the Help Desk solution, your departments can be represented by agents who can view tickets from other departments. There is also an opportunity for your customers to select a department on the frontend.

The native Magento multi-store supported by the Help Desk allows creating various store views to support multiple languages.

Internal Channels and External Consistency

Add notes to current tickets to let other agents see the necessary information. Help Desk extension cares about all internal communications are hold them in ticket threads, keeping invisible to clients.

If customers do not have a store account, they are able to utilize all the features of Magento Help Desk extension as well, without being logged in. The system will just send an email ticket with a link to access.

Support agents and customers will never lose track of their communications as when an unregistered client sends a request and creates an account with the same email, the Help Desk adds previously created tickets to the customer account.

Didn’t Find What You Were Looking For? Get in Touch

Let’s build a turn-key solution tailored to your unique business needs together.

We are your ecommerce experts with 17 years of experience in audit, consulting, and solutions development.

Let's talk!
 
Add Review
Choose number of stars that seems fair
Post Review and Rating

General Questions

  1. How Can I install Aitoc Magento 2 extensions?

    All extensions by Aitoc are user-friendly and easy to install. Choosing a particular module, you get a pack with module files, an installation guide, a user guide, and license text. All you need is to choose one of the following ways to install our Magento 2 extensions:

    Is it possible to test an Aitoc extension on a staging site before going live?

    It is possible. You are able to install and set up any Aitoc module on a test environment before making changes on your production site.

    How can I pay for Aitoc extensions?

    Easy as pie! You may choose one of the most popular ways to pay: PayPal or via credit card. All payment transactions are carried out in full compliance with the confidentiality requirements and security standards.

    What should I do when I need support?

    You may reach Aitoc support via:

    • corporate email at support@aitoc.com
    • onsite form
    • available live chat from 8am to 5pm (UTC), Monday - Friday

    Learn more about support conditions here.

    How can I get a refund?

    You may ask for a refund on any product within 45 days from the date of purchase. You must uninstall the product before requesting the refund and terminate all its copies and derivatives within the 5 calendar days.

    Learn more about the Refund Policy here.

    Does Aitoc provide any discount program?

    Customer satisfaction is our priority. We do our best to demonstrate appreciation for our new and existing users. If you buy Aitoc extensions on a regular basis, you may be eligible for a discount.

    Please note that the discount program applies to Magento 1 and Magento 2 extensions only. It cannot be used to purchase other Aitoc services.

    To learn more about how much you can save on shopping with Aitoc, please follow our Discount Program page.

    Can I use the affiliate program?

    Yes, you can join Aitoc’s affiliate network and earn up to 30% commission on our extensions. To join the affiliate program, you need to create an account on our website, go to "Affiliates" on your profile, complete and verify your data, and that’s it!

    Get more details on Aitoc Affiliate Program here.

    Can I get access to the source code of Aitoc extensions?

    The source code of Aitoc extensions is open, that's why you have the access.

    Can I get a free trial?

    There are no trials in Aitoc. However, we offer a 45 days money-back guarantee, so if you buy any Aitoc extension and it doesn’t suit you, you may easily request a refund with no risks on your side.

    What files and documents does the package include?

    Each extension pack includes the following items:

    • extension files
    • the installation guide
    • the user guide
    • the license text

    Will I get free updates?

    For sure. Once you buy any Aitoc extension, you’ll get free lifetime updates for the product. You’ll also have 90 days of free support.

    How can I use the Aitoc repository?

    The Aitoc repository is aimed to facilitate and speed up the process of our extensions installation and update.

    Work with the repository will require installing the Composer on your server. This package manager of the PHP software allows updating and installing scripts on your site.

    Can I use one license on multiple websites and staging/test hosts?

    Separate Magento installations require purchasing separate licenses because the Aitoc License Agreement allows using one copy of Aitoc software on one Magento production installation.

    The extensions are not domain related. If you run each website one Magento installation, then you may use one license.

    Find out more about Aitoc License Agreement here.

    Can I match Aitoc extensions with 3rd party themes?

    All Magento extensions by Aitoc are tested on three most popular themes (Ultimo, Luma, and Porto) by default.

    Are the extensions by Aitoc mobile-friendly?

    Mobile availability is the current trend, that's why we find it crucial to test and optimize all Aitoc extensions for mobile-friendliness.

    How to migrate from Magento 1 to Magento 2?

    Use Aitoc one-stop migration service to get all the details about database migration, migrating custom-built functionality and design, and migrating advanced SEO settings. Contact our support team (support@aitoc.com) to learn more.

     

Change log

Feature Request

Ver. 1.0.0 - Released Aug 21, 2019

Initial release