30 minutes of Development Support are included with every Magento extension you buy from Aitoc. You can use this pre-paid support time during 6 month since the purchase, that is within your free updates period. Please note that, with each license update (at 25% off), you get another round of free updates/30 minutes of Development Support.
Paid Support
Standalone package of support hours.
Features
Paid vs Free Support
All users of our Magento extensions receive Free Support via email for life.
The Aitoc team of highly-qualified specialists will answer any extension-related or Magento-related question via email for free - as long as we’re not required to actually work on your host.
At the same time, we provide Development Support services on a paid basis. As part of this service, we perform different tasks:
- Magento development
- Magento customization
- Magento extension conflict/incompatibility resolution.
Note: we don’t charge you for project management or project planning/estimate - only for the actual work done.
Support Warranty
All support comes with a one-week warranty. After a support task has been performed, you can request additional work if the changes performed by our Support Team have not lead to the results we agreed upon before the work started. However, the warranty is void if, within the warranty period, you or a third-party developer make changes to the project code. For legal description of our Support Conditions, please refer to this document.
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