Paid Support

Paid Support

Standalone package of support hours. 

Features

Paid vs Free Support

The Aitoc team of highly qualified specialists will answer any questions related to your module during the first 90 days after you purchase it.

At the same time, we provide Development Support services on a paid basis. As part of this service, we perform different tasks:

  • Magento development
  • Magento customization
  • Magento extension conflict/incompatibility resolution.

 

Note: we don’t charge you for project management or project planning/estimate - only for the actual work done.

 

30 minutes of Development Support are included with every Magento extension you buy from Aitoc. You can use this pre-paid support time within 90 days of the purchase. All subsequent paid support that you purchase is on a time and materials basis - you are paying for our time, and not for a specific outcome (because it is impossible to guarantee in advance how long the work will take).

Support Warranty

 

All support comes with a one-week warranty. After a support task has been performed, you can request additional work if the changes performed by our Support Team have not lead to the results we agreed upon before the work started. However, the warranty is void if, within the warranty period, you or a third-party developer make changes to the project code. For legal description of our Support Conditions, please refer to this document.

Similar Magento Services


Magento 2 migration service provides ecommerce retailers with the possibility to switch to Magento 2 without any hassle related to fast and accurate data transfer.

Magento upgrade service allows customers to explore all opportunities provided by the latest version of the Magento platform.

Custom Magento development service by Aitoc provides tailored Magento-driven solution that matches precisely all of your specific requirements and needs.

Aitoc provides the entire range of Magento services, supporting ecommerce businesses with our strong expertise and hands-on experience.

Why choose Aitoc?

We realise that you have a choice when it comes to suppliers for Magento modules. However, we believe that Aitoc's history and pedigree is second to none.

Our company was founded in 2001, and we've been working with Magento since 2007.

Why choose Aitoc?
22 years old

22 years old

We've been providing Magento modules since 2007. Our company was formed in 2001.

Satisfied clients

Satisfied clients

We've helped more than 30000+ customers in 100+ countries.

High quality software

High quality software

We have built hundreds of modules. We provide our customers with affordable prices and high quality standards.

Professional experienced team

Professional experienced team

Our developers have proven knowledge, and our support specialists have exception problem-solving and communication skills. Together we are always ready to help you.

Impeccable reputation

Impeccable reputation

93% of our clients rate us 5/5 for product and support quality. We have a client-orientated structure to effectively work for all our customers and fit their needs.

Professional services

Professional services

Aitoc is not just about great modules. Our professional services team are ready to help you improve your ecommerce site with a range of optimisation and development services.