Backorders in Magento
Backorders are part of the default Magento functionality. Magento gives you these three options:
- No Backorders (selected in Magento by default)
- Allow Qty Below 0
- Allow Qty Below 0 and Notify Customer
No Backorders - once the qty reaches 0 for a product, it becomes out-of-stock and cannot be ordered.
Allow Qty Below 0 - once the Qty reaches 0 for a product, it remains in-stock and customers can order the product despite its negative quantity.
If you choose the second option, nothing will really change for your customers on the front-end. They will be able to order the product as usual. The drawback is that you cannot limit the number of items customers can backorder - you can cap it only by reverting to No Backorders.
Allow Qty Below 0 and Notify Customer - this setting is nearly identical to Allow Qty Below 0, the only difference being that customers get notified about their order being a backorder in the shopping cart.
The fact that your customers learn that the product is being backordered only in the shopping cart might leave to shopping cart abandonment or general disappointment with the service.
As you can see, while the Backorders functionality may come useful in certain instances, it lacks the flexibility required for advance orders and smooth ordering of out-of-stock items in a Magento store.
Pre-Orders in Magento
The Pre-Orders functionality is not available in Magento out of the box, so you would need an extension or a customization to make it available.
By using Pre-Orders for Magento by Aitoc, you can do the following:
- Swap the Add to Cart button with Pre-Order on the front end.
- Specify the number of upcoming items available for pre-order.
- Add a custom message for a product (e.g., Arrives January, 4).
- Allow your customers to pre-order out-of-stock items.
- Sort Orders by Pending Pre-Order and Processing Pre-Order statuses.
Frequently Asked Questions about Pre-Orders
1. What's the difference between Pre-Orders and Pre-Order for Out-of-Stock?
The Pre-Orders custom stock status should be used to sell soon-to-be-released items. If you use this option, you should set Stock Availability to In Stock, and specify the number of items available for pre-order in Qty.
The Pre-Order for Out-of-Stock custom stock status should be used to sell out-of-stock products. The Add to Cart button will change to Pre-Order automatically when a product goes out of stock.
Besides, to be able to sell out-of-stock items as pre-orders, Allow Out-Of-Stock product for Pre-Order should be set to "Yes" in System > Configuration > Catalog > Inventory > Pre-Orders:
In both cases, the Add to Cart button will be replaced with Pre-Order on the front end.
2. Is there a way to display the expected arrival date of the product?
The Pre-Orders extension allows you to leave a custom note that will be displayed on the product page and in the shopping cart.
For instance, you can write something like "Arrives January, 4" or "Temporarily out of stock" (for out-of-stock items).
To create a note, go to the product editing mode and open the Inventory tab. There you can specify the message under Pre-Order Note:
3. Will my customers know when the product arrives?
Yes, you can choose to notify customers by email when the product they pre-ordered becomes available. To switch this feature on, go to System > Configuration > Catalog > Inventory > Pre-Orders and set Send Alerts to "Yes":
Please note that the product is considered available when its status changes from Pre-Orders/Pre-Order for Out-of-Stock to No Backorders (in Inventory > Backorders / Pre-Orders).
4. Can customers mix pre-orders and regular items?
It is up to you whether to allow customers to mix pre-orders and regular items in the shopping cart. Sometimes, you would want to prevent shoppers from doing that for easier Order management.
If you wish to prevent shoppers from mixing the two types of items, set Restrict adding Pre-Order and regular products to cart to "Yes" in System > Configuration > Catalog > Inventory > Pre-Orders.
Now, when one tries to put products of different types into the shopping bag, they will get an error message, and the product of the other type won't be added to cart:
5. What type of products does Pre-Orders work with?
Pre-Orders works with simple products as well as simple products that are part of a configurable, virtual, bundle or a grouped product. So, the default Add to Cart button is replaced with Pre-Order only on simple product pages.
That's it. We have covered the main differences between Backorder and Pre-Orders in Magento, and went over some frequently asked question about our Pre-Orders extension.