When working with an eCommerce agency, it's essential for merchants to ask the right questions to ensure a successful partnership. Here are five important questions every merchant should ask their eCommerce agency:
1. What is your experience and expertise in eCommerce?
Understanding the agency's experience and expertise in eCommerce is crucial. Ask about their track record, client portfolio, and specific industries they have worked with. Inquire about their knowledge of popular eCommerce platforms, technologies, and best practices relevant to your business.
2. Can you provide references or case studies?
Request references or case studies from previous clients who have worked with the agency. This will give you insights into the agency's ability to deliver results and their client satisfaction levels. Contacting references can help you gauge the agency's professionalism, communication, and project management capabilities.
3. How do you approach website design and development?
Discuss the agency's approach to website design and development. Ask about their process, including how they gather requirements, create wireframes and prototypes, handle revisions, and ensure responsive design. Understanding their methodology will help you determine if their approach aligns with your expectations.
4. What digital marketing and SEO services do you offer?
Inquire about the agency's digital marketing and search engine optimization (SEO) services. Ask about their strategies for driving traffic, increasing conversions, and improving search engine rankings. Understand their expertise in areas such as content marketing, social media marketing, paid advertising, and email marketing.
5. How do you handle ongoing support and maintenance?
It's crucial to know how the agency handles ongoing support and maintenance after the initial website development. Ask about their support packages, response times, and procedures for handling website updates, bug fixes, and security patches. Discuss any service-level agreements (SLAs) and the agency's approach to website monitoring and performance optimization.
By asking these questions, you can gain a deeper understanding of the agency's capabilities, processes, and commitment to providing excellent service. This information will help you make an informed decision and select an eCommerce agency that aligns with your business goals and requirements.
Below we are answering these questions for Aitoc!
1. What is your experience and expertise in eCommerce?
Aitoc has over 22 years of experience in eCommerce, starting its journey in 2001. With a team of 90+ developers, we have successfully assisted more than 30,000 merchants in over 100 countries.
2. Can you provide references or case studies?
Gladly! Upon request, we can share references and our case studies. For every project we start, we sign an NDA, so only with our customers’ consent we share the details of a project.
3. How do you approach website design and development?
At Aitoc, we follow the Agile methodology, ensuring transparency and collaboration throughout the process. We begin with a comprehensive discovery call to gather requirements and identify the ideal solution or package for your needs. From planning to deployment, we involve you at every step, ensuring your satisfaction. Our support extends beyond launch, offering training and ongoing assistance for a seamless online experience.
4. What digital marketing and SEO services do you offer?
We offer a wide range of digital marketing and SEO services to help your business enhance its online presence and drive targeted traffic to its websites. Some of the key services we provide include:
- Search Engine Optimization (SEO): Our SEO services aim to improve your website's visibility in search engine results pages. We optimize various aspects of your website, including on-page optimization, keyword research, content optimization, and technical SEO, to enhance its search engine ranking and attract organic traffic.
- Pay-Per-Click (PPC) Advertising: We create and manage PPC campaigns on platforms like Google Ads and social media platforms to drive targeted traffic to your website. Our team develops effective ad strategies, conducts keyword research, creates compelling ad copy, and monitors campaign performance to maximize your return on investment.
- Content Marketing: We develop comprehensive content marketing strategies that focus on creating valuable and engaging content to attract and engage your target audience. Our team produces high-quality blog posts, articles, videos, infographics, and other types of content to establish your brand as an authority in your industry and drive organic traffic to your website.
These are just a few examples of the digital marketing and SEO services we offer. We tailor our services to meet the unique needs and goals of each client, ensuring a customized approach that delivers measurable results.
5. How do you handle ongoing support and maintenance?
We are dedicated to providing continuous support to your team throughout our collaboration. Depending on the Rapid Deployment package you select, we offer various levels of training and support. Regardless of the package, we guarantee a response time of less than 1 hour for tickets, ensuring timely assistance. Additionally, you will have a dedicated account manager who will handle all your requests and ensure smooth communication. Even after your website goes live, if you feel the need for ongoing support, we have tailored support packages available. You can find more information about these support packages here. Rest assured, we are committed to being there for you every step of the way.
Schedule a consultation call with our team to gain a better overview of our services and have your questions answered.
